FAQ's

eNagar is an online platform that provides a unified interface for citizens to access various Municipality/Municipal Corporations services digitally. It aims to enhance transparency, efficiency, and ease of access to urban governance services.

The eNagar portal has been launched by Gujarat Urban Development Mission (GUDM) which is the State Level Nodal Agency (SLNA) for State of Gujarat.

The eNagar portal was launched on Phase-1 on 25/07/2018 & Phase-2 on 29/07/2019 as part of the government's digital transformation initiatives for urban services.

The primary objectives of eNagar include:

Having a cost & time efficient, transparent, and scalable Web & Mobile based citizen-centric service and back-office operation support system which is easily distributable and customizable for further replication in all Municipalities across Gujarat.
Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services to realize the basic needs of the common man.
Enhance citizen service through efficient, responsive, and transparent e-Governance systems which reduces the time frame for approving and fast realization of the revenue.
Standardize e-Governance solutions across different Urban Local Bodies (ULBs), on interoperable technology platforms with compatibility for forward and backward integration.
A centralized e-Nagar portal to bring all the ULBs (168 locations including 149 Municipalities and 19 Municipal Corporations) at par on a common platform regarding e-governance and m-governance, along with tailoring of existing applications of various Municipal corporations/ULBs to this centralized platform.

The eNagar portal provides various Municipality/Municipal Corporations services related to the following:

Property Tax
Building Permission
License (Shops & Establishments)
Professional Tax
Land & Estate Management
Water & Drainage
Registration of Marriage
Hall Booking
Complaint / Grievance redressal

To register, visit the eNagar portal at https://enagar.gujarat.gov.in/DIGIGOV/, click on Register, and fill in the required details such as your name, email ID, mobile number, and address. You will receive an OTP for verification.

Log in to the eNagar portal, navigate Quick Pay, select Property Tax section, enter your property details, view the due amount, and make an online payment via net banking, credit/debit card, or UPI.

You can track the status of your application by logging into your account and selecting the Track Application option. Enter your application number to view real-time updates.

Charges vary depending on the service and the respective Municipality/Municipal Corporations policies.

Yes, the eNagar portal allows citizens to lodge complaints regarding Municipality/Municipal Corporations services through the Grievance Redressal section. You can also track the status of your complaint.

To apply, log in to eNagar, select Water/Sewerage Connection, fill in the required details, upload documents, and submit the request online.

You can make payments via:

Net Banking
Debit/Credit Cards

Yes, once your application is approved, you can download your certificates, payment receipts, or any other approved documents from the individual sections.

The eNagar portal follows strict security measures, including encryption and secure payment gateways, to protect user data and transactions.

Yes, eNagar is a multilingual portal which supports Gujarati and English languages for citizens' ease of use.

Yes, late payments for certain services as defined by individual Municipality/Municipal Corporations departments are applicable.

Yes, a single account can be used to manage services for multiple properties under the same ownership.

Yes, there is a mobile app for eNagar which can be downloaded from the GUDM website, Google Play Store, or App Store.

You can provide feedback through the Feedback Section on the portal home page. Your input helps improve the eNagar platform and services.

In most cases, you do not need to visit the Municipality/Municipal Corporations office. However, for some services requiring physical verification, you may be asked to visit.

The required documents vary by service. You can find the list of necessary documents under the respective service section of the portal.

Yes, you can apply for multiple services simultaneously by submitting separate applications through the eNagar portal.

If you forget your password, use the Forgot Password option on the login page. If you forget your username, check your registered email, follow the given procedure, and recreate a new password.

Processing times vary based on the service type and municipality/municipal corporation.

You will receive updates via SMS and email.

Some Municipality/Municipal Corporations offer discounts on early payment of property tax, which are announced regularly through SMS, newspapers, and radio.